Refund policy

RETURNS AND REFUNDS

Most Thornborne products are customized or made to order. Customized and made-to-order products are final sale and cannot be returned or exchanged because of a change of mind or an incorrect size, color, or lettering selection.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or different from what you ordered, email marianne@thornborne.com within 7 days of delivery. Include your order number, a description of the issue, and clear photographs. After reviewing the issue, we will arrange an appropriate replacement or refund.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. Changes or cancellations cannot be guaranteed after production has begun.

CUSTOMER-SUPPLIED APPAREL

Customers are responsible for providing clean apparel that is suitable for logo application. Because the item is customer supplied and customized, the logo-application service is final sale except when the logo is applied incorrectly or the item is damaged through our workmanship.

RETURN AUTHORIZATION

Please do not mail or deliver a return without contacting us first. Unauthorized returns may not be accepted. Original shipping charges are nonrefundable unless the return results from our error.